| Employment type | Full-time (min 40 hours per week) |
|---|---|
| Role type | Contract → Hire |
| Remote status | Fully remote |
| Interviews | 3 stages totalling around 3 hours |
| Reporting to | Leadership |
| Start date | March 2024 |
A growth agency specializing in scaling 7 & 8-figure e-commerce brands using Paid Social & Search campaigns.
Recognized as some of the smartest e-commerce growth experts in the industry and responsible for managing millions of dollars a month in ad spend, we genuinely care about helping our partners grow and become market leaders.
As our Client Success/Operations Manager, you'll play a pivotal role in ensuring our clients feel prioritized and valued. Beyond managing client relationships, you'll dive deep into various HR functions and operational tasks to streamline processes and elevate our service delivery. From overseeing client metrics to spearheading team collaboration and enhancing our overall client experience, you'll be at the forefront of driving success and fostering a vibrant team culture. We are seeking someone who has a keen eye for attention to detail and who will aim for excellence at every stage.
| The Work |
|---|
| You will act as the main point of contact for our clients. |
| Manage client interactions within Slack. |
| Conduct regular client check-ins and report feedback to the team. |
| Pulling daily metrics on account performance to share with the team internally. |
| Ensure a seamless onboarding process for new clients. |
| Draft weekly slide templates for bi-weekly calls and Friday reports. |
| Quality check internal and external communications and documentation. Make sure that everything meets our brand style. |
| Maintain and organize team resources, including the Google Drive and task management systems, ensuring smooth operations and task completion. |
| Manage the team's task list, ensuring tasks are completed on time. |
| Assign action items and tasks to the team based on internal and external meetings. |
| Coordinate client gifts for client birthdays and any special occasions. |
| Actively seek opportunities to improve team performance and internal processes. |
| Host weekly internal team meetings |
| Cultivate a positive team culture and actively seek ways to nurture and improve our culture. |
| Help create a culture of learning within the team. |
| Lead the hiring process and manage HR functions including, internal monthly check-ins with the team. |
| Propose and lead new initiatives that improve internal processes and client experiences. |
| Skills and Experience |
|---|
| You have meticulous attention to detail and uncompromising standards of excellence. |
| You easily find spelling and grammatical errors and have high-quality standards of work for internal teams. |
| You have a proven ability to delegate effectively while maintaining operational control and customer service standards. |
| You have exceptional written and verbal communication skills. |
| You have a passion for helping clients and team members succeed by stepping in where necessary. |
| Minimum of two years' experience in a similar role, preferably within the e-commerce industry. |
| You have a detail-oriented mindset, and are extremely organized with a focus on problem-solving and flawless task execution. |
| You have a familiarity with business software such as Notion, Slack, and the Google Suite of tools and have a keen aptitude for learning new tools. |
| Personality |
|---|
| ... you are proactive and independent, not needing to be managed closely. |
| ... you have humility, with an understanding that 'no job is too small'. |
| ... you are coachable: open to feedback, criticism and new ideas. |
| ... you have a persistent nature and strong work ethic. |
| … you’re hungry to grow by learning and improving constantly. |
| ... you thrive in a fast-paced environment. |
| … your are organized and prioritize tasks well. |
| Perks |
|---|
| Diverse and forward-thinking environment. |
| Competitive salary and full-time employment after the initial 90-day contract period. |
| Work with some of the world’s most exciting & recognized e-commerce brands & experts. |
| Incredible company culture. We are passionate about the impact we make every day and aim for a consultative, transparent, and communicative approach in both our internal and client relationships. |